Top 10 Customer Service Software for Small Businesses
Customers frequently compliment small businesses for their customer service. And they do it by mentioning how they get treated personally when compared to the big organization. While this is often true, it does not imply that providing exceptional customer service is simple for small businesses.
Small companies, by their very nature, have far too few employees for far too many jobs.
Providing excellent customer service in a stressful environment for a small business is not a simple task. Even if you have more than one person to do it, it can still be tiring.
A small firm would not provide the Customer Service Tools for Small Business that consumers have come to demand without software's help. The good news is that there is a lot of software out there. And it is affordable for a small business.
Let's get started with 10 customer care tools that each small business should try buying.
Top 10 Customer Service Software for you
You can find hundreds of Customer Service Software if you look in the online market. But we have compiled the list from which you can choose your software according to your requirements. To start with, we have:
1. ServiceTrade
If your company employs field service agents, it's usually a better idea to invest in a solution that will help you manage them. ServiceTrade accomplishes the purpose. This software has valuable features for field service reps, such as e-signature validation, post-appointment reporting, and an online site where consumers can maintain their appointments.
The cost of ServiceTrade is dependent on the number of features as per your requirements. There are four categories, with the lowest being free and the highest being enterprise, which costs $79 for a technician monthly.
2. ChurnZero
ChurnZero is an excellent customer success solution for SaaS businesses. It's a data-driven application that keeps track of client interactions and generates insights on customer health. If you don't operate a SaaS service, a product like this won't help you much. However, if you do, it can be very useful.
ChurnZero does not publish pricing details. So, if you want to know how much it will cost, you'll have to contact them via email.
3. ClientSuccess
ClientSuccess is a SaaS-based business application that assists users in developing and maintaining long-term trust with customers. Customer success loops and contracts are common in SaaS firms, and ClientSucces collects all of that data in one place, making it simple to maintain customers.
Because ClientSuccess does not have fixed pricing quotes, they will most likely build a pricing plan to your demands, like other SaaS providers.
4. Aircall
If you run a small business that provides phone support, you'll need a call centre to help you manage interactions. You won't have to deal with landlines because Aircall is a virtual call centre. It includes features like a shared mailbox, automatic call distributor, and international calls that allow you to assist consumers regardless of their location.
There are 3 pricing options available with Aircall. The essential Plan costs $30 monthly per user, while the Professional Plan costs $50 per month per user. And the last one is the custom plan which is priced as per the business needs.
5. Whatfix
Although most of Whatfix's customers apply the tool for personal works rather than customer service, that doesn't rule out the possibility that it could be a very beneficial knowledge source for customers. A knowledge base like Whatfix, which makes it simple to generate tutorials and support documents, is an excellent method to help users embrace a complicated application.
Whatfix's pricing is fully customizable based on the demands of its users, so if you want to find how much it would cost to purchase the tool, you'll have to get a quote from their website and describe your requirements. You can also contact them on +1(800) 459-7098 for more information.
6. KnowledgeOwl
Customer-service organizations who seek to help their consumers will find KnowledgeOwl to be a valuable resource. KnowledgeOwl allows users to effortlessly produce and organize information that may be useful to customers. You can also develop documents for internal usage that aren't accessible to customers.
KnowledgeOwl's pricing is tailored to your needs and is determined by the number of clients and knowledge bases you require.
The pre-defined pricing for customers are categorized into three parts;
Flexible – Starts from $79 per month.
Business – this plan starts from $299 per month.
Enterprise – this comes for $999 per month.
7. HappyFox Chat
HappyFox is yet an alternative customer-service product that focuses on live chat instead of providing a comprehensive all-in-one solution. HappyFox combines convenience and adaptability, which is an excellent mix for a growing organization. They provide a wide range of connectors, making it reasonably simple to integrate this application into your larger software ecosystem.
The pricing for HappyFox Chat is divided into categories, which are primarily decided by the functionality of the features instead of the range of features available.
Happyfox offers chat services in two options:
Monthly Plan
Starter pack for $29 per month up to 250 chats.
Growth Pack for $49 per month up to 500 chats.
Scale pack for $149 per month up to 2500 chats.
Scale Plus pack for $299 per month up to 10,000 chats.
Annual Plan
Starter pack for $29 per month, for up to 500 chats.
Growth Pack for $49 per month, for up to 1000 chats.
Scale pack for $149 per month, for up to 5000 chats.
Scale Plus pack for $299 per month, for up to 20,000 chats.
8. LiveChat
LiveChat is, as the name indicates, a live chat application. It's not like other apps that cover every customer service activity, but that also means it's more simple. It allows agents to generate tickets based on their consumer conversations. This is the type of product that fits your requirement. If you want to engage with customers and serve them right away.
LiveChat, like many other customer-service apps, has different pricing packages and is priced by the agent.
Live Chat pricing
Starter Pack for $16 per month
Team Pack for $33 per month
Business Pack for $50 per month
9. Zendesk
Zendesk is perhaps the most well-known help desk solution, and for an excellent purpose. Zendesk is feature-ready and includes the majority of the features your customer care executives would require. They offer a live chat, knowledge base and call Centre's software, among other things.
Their pricing is similar to other apps in competition, with several tiers based on the number of features. And pricing that is selected by the customer.
As of now, no free service is provided by them, but they do have limited free trials. So you can try out their services for free.
10 FreshDesk
Freshdesk is a live chat and help desk software that assists businesses in several ways in resolving user issues. It's a feature-loaded application that includes anything from a group email and preset responses for tickets to a knowledge base and dynamically proposed solutions for self-service customers.
Freshdesk has several pricing plans, out of which is one is completely free. The free option will most likely not be enough for you in the long run, but it's a terrific way to get started and see if the product will work for your company. The multiple tiers are decided by the list of features given. And the pricing is based on the number of agents having a license after you purchase a plan.
Each App serves a similar purpose. But they are specific in some or another way and are designed and developed according to the custom user use. So choose them accordingly for your business. So which Customer Service Software for Small Business do you find the most suitable? Tell us in the comments below.